Everything you need to
level-up your Customer
Success process

Project management tools for one-to-one Customer Success and powerful automation for one-to-many, all powered by your unified customer data. Your team has never seen a
CS tool quite like Vitally.

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Making customers happy at

HOW VITALLY WORKS

Turn your data into something beautiful

From actionable health scores to action-inciting indicators, Vitally decorates your customer
data with insights that keep your team focused on advancing customer relationships.

Dozens of plug-and-play integrations

Custom success metrics & health scores

Product & team activity timelines

Proactive upsell and risk alerts

Spreadsheet-like data editing

HOW VITALLY WORKS

Turn your data into something beautiful

From actionable health scores to action-inciting indicators, Vitally decorates your customer data with insights that keep your team focused on advancing customer relationships.

Dozens of plug-and-play integrations

Custom success metrics & health scores

Product & team activity timelines

Proactive upsell and risk alerts

Spreadsheet-like data editing

Project management

Turn your data into results

For one-to-many CS
Keep it personal, even as you automate repetitive tasks
Vitally’s powerful playbooks automate repetitive communications and tasks, giving your CSMs more time to focus on building relationships that count. All without losing that oh-so-important personal touch.

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For one-to-one CS

Take exceptional care of your key logos

Outline strategies to ensure success of your most critical customers and track progress as your team implements those strategies.

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For team strategy

Keep your team aligned around shared goals

Team projects keep your entire team organized. Tasks prevent them from missing anything. Together, it’s the perfect way to make sure your CSMs are always at their best.

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For one-to-many CS
Keep it personal, even as you automate repetitive tasks
Vitally’s powerful playbooks automate repetitive communications and tasks, giving your CSMs more time to focus on building relationships that count. All without losing that oh-so-important personal touch.

See more

For one-to-one CS
Take exceptional care of your key logos
Outline strategies to ensure success of your most critical customers and track progress as your team implements those strategies.

See more

Team Strategy
Take exceptional care of your key logos
Team projects keep your entire team organized. Tasks prevent them from missing anything. Together, it’s the perfect way to make sure your CSMs are always at their best.

See more

Project management

Measure the impact of your team's efforts

You looked at the data. Your team took action on it. Vitally helps you close the loop by giving you a place to see how your team is performing so you can always be sure your customers are performing.

testimonials

Trusted by leaders
at fast-growing B2B companies

Romain Lapeyre

CEO, Zapier

With Vitally, we're able to identify churn risks 5x faster than before. That leads us to double our revenue retention. If you're thinking about switching, it's a complete no brainer.

Courtney Henry

CEO, Segment

With Vitally, we're able to identify churn risks 5x faster than before. That leads us to double our revenue retention. If you're thinking about switching, it's a complete no brainer.

Ready to get the CSP that’s actually intuitive and simple?

Request demo